Personal Information we may collect from you in using this Website
When you visit and interact with this Website, we collect information about you, including Personal Information. “Personal Information” means information that identifies or relates to you, or as defined under applicable law. The following identifies the categories of Personal Information we collect directly from you (or about you) and how we collect such data:
- Online forms and accounts: When you complete an online form or create an account on our Website, we may collect contact information such as your name (first and last), e-mail address, telephone number, physical address, and online user account details (collectively, “Identifiers”). We may also collect information pertaining to your professional qualifications, including your educational and professional background and salary (collectively, “Education and Qualifications”).
- Communications with us online: We will collect any Personal Information you provide to us when you use our contact forms (for example “Contact”, “Contact us today”, “Send us a message”, or “Contact us about working together”). Providing us your Personal Information via our contact forms is not required; however, please note that fields marked with an asterisk (*) are mandatory fields, because we have determined we need this information to comply with or respond to your request, or to improve your future experiences with us and our Website. Other information or Personal Information you share with us when completing our contact forms is at your sole discretion. If you contact us, we will keep a record of that correspondence in accordance with our established retention protocol.
- Marketing: We also may collect information for marketing purposes and analysis, including information on how you respond to email, SMS, phone and other marketing campaigns as well as feedback you provide about us and our services through our satisfaction surveys (collectively, “Correspondence and Feedback”). Messaging and data rates may apply for any SMS, MMS, WhatsApp and other electronic communications (typically, this is based on your carrier and service plan). For more information, please visit our Terms of Use.
- Your company’s business needs: If you are interested in our suite of service offering such as career transition or HR Consultancy services, we may collect Personal Information and other information about you in connection with your company’s employment or other needs, including without limitation, Identifiers such as your name (first and last), e-mail address, telephone number, as well as your company name, job title, job function, job level, industry, staffing or employment challenges, current recruitment model, your location, sector, experience working with our brands, company registration number, purpose of attendance (at an event), size of opportunity, and type of staffing or other need.
- Social media, online forums, blogs, and message boards: We also may collect Personal Information and other information about you when you choose to interact with us through social media platforms on which we are active. In addition, we also may collect the Personal Information you make available on your public social network profiles and on other public locations, including, without limitation, on Face book, LinkedIn, Tik Tok Twitter, Instatgram, or other company websites and/or job boards. The Personal Information we collect in this manner may include Identifiers (name (first and last), contact information, and location) and Education and Qualifications (education, training courses and internships, and work experience), skill sets (for example, foreign language skills), professional or employment-related information (education and work experience), and any other information you make available on social media platforms and other public locations (collectively, “Social Media Information”).
- Cookies and automated technology: For more information about the information we collect about your equipment browsing actions, and patterns, please consult the “Cookies and automated technology” section below.
- We also collect any other Personal Information you choose to provide to us or we obtain about you.
Sensitive Personal Information. When you visit or interact with our Website, you are not required to submit information that may be considered sensitive, including your race or ethnic origin or data concerning your health or sexual orientation. We reserve the right to delete the information from our databases in accordance with applicable law.
How we use your Personal Information
We collect and use the information or Personal Information we collect from or about you, including your Identifiers, Education and Qualifications, Correspondence and Feedback, and Social Media Information, for the following business purposes:
To provide you, our clients and prospective clients, and our candidates and prospective candidates with our services.
- to best tailor content and resources according to your preferences.
- to respond to your requests or questions when you contact us.
- to help us create, publish, and improve content most relevant to you.
- to ensure that the content provided through the Website is presented in the most effective manner for you and for your device.
- to allow you to participate in interactive features of our Website, when you choose to do so.
- to further develop and improve the Website and systems to better serve you. This mainly takes place in the context of new IT systems and processes so that information about you may be used in the testing of those new IT systems and processes.
- where necessary, to comply with any legal obligation.
- for our business contacts, to attempt to establish or strengthen a business relationship with you. This may include, for example, informing you how we can assist you with our services.
- we also may use your information in:
- investigating or responding to incidents and complaints, and/or
- complying with investigations carried out by the police, government or regulators.
We also use the Personal Information we collect for commercial purposes. We may use your Identifiers, Qualifications, Correspondence and Feedback, and Social Media Information in order:
- to send you direct messaging or marketing via email, text message, and/or other communication means. You may opt-out of receiving future messaging or marketing communications at any time by emailing us using the information listed in the “Contact” section below. Messaging and data rates may apply for any SMS, MMS, WhatApp, and other electronic communications (typically, this is based on your carrier and service plan).
- to inform you about services, products, events that might be of interest to you (we may communicate by email, telephone, text message, mail and/or other communication methods).
- to send to you other information – such as Company upcoming events or newsletters – that may be of interest to you.
- to perform analytical research on our prospective client and candidate base, including the content, and the services/products in which they are interested.
- to transfer data to third parties (see the “Sharing with third parties” section below).
Our use of your information as described above is permitted by applicable data protection law because it is:
necessary to fulfil a contract with you
- necessary for our legitimate interests in pursuing the purposes set out above, and such interests in each case not being overridden by your privacy interests;
- in some cases, necessary to meet our legal or regulatory responsibilities, such as disclosures to authorities, regulators or government bodies; or
- in some cases, necessary for the performance of a task carried out in the public interest and, when we use special categories of personal information, necessary for establishing. exercising or defending legal claims or where the processing relates to personal information manifestly in the public domain;
- in limited circumstances, processed with your consent which we obtain from you from time to time, such as when you opt-in to receive marketing communications and news via email.
Do you have to give us your Personal Information?
You do not have to provide your Personal Information to us when generally navigating our Website. However, if you do not provide us with a required minimum, it may limit the services you can receive from us.
Do we process information about you without human intervention at all?
Yes, at times we may use automated systems/processes to ensure we give you a bespoke experience with us.
How long do you keep my Personal Information?
We retain your Personal Information as long as necessary to fulfil the purposes set out in this General Privacy Policy in accordance with applicable legal and regulatory requirements. The retention periods of your personal information depend on the respective purpose for which the data is processed and the respective tool in which the personal information is processed in. It is not possible to outline the various retention periods in a reasonably intelligible format under this Policy. The criteria used to determine the applicable retention period are that we will retain the personal information set out in this policy for as long as (I) necessary for the respective purpose, (ii) necessary to carry out our business relationship with you, (iii) you have consented to, and/or (iv) required by applicable statutory retention laws.
Sharing with third parties
To facilitate our efficient use of your information and Personal Information, and to provide you with content and/or resources, to fulfil a request you make of us, or to otherwise provide our services, we disclose your information, including the Personal Information identified in the “Personal Information we may collect from you in using this Website” section above, to the following third parties. :
Cookies and automated technology
Automatic Data Collection. In addition to collecting Personal Information, we may use automatic data collection technologies to collect certain statistical (non-identifiable) information about your equipment, browsing actions, and patterns. This includes (I) details about your visits to our Website, which may include traffic data and location data, date and time of access, frequency and other communication data; and (ii) information about your computer and internet connection, which may include your IP address, operating system, browser type, and host domain; and (iii) details of referring website actions and patterns.
Cookies. We may collect information from you using a “cookie.” “Cookies” are small bits of data cached or stored on your computer based on your internet activity. They can be placed on your computer both by us as well as by third parties with whom we have a relationship, such as web analytic services and advertising networks. Cookies help us track and understand how individuals use and interact with our Website.
Social Media Plug-ins. Our Website uses social media plugins (“Plugins”) from the social networks such as Face book, WhatsApp, LinkedIn, Twitter, and Instagram to enable you to easily share information with others. We may use information collected from the Plugins to learn about your interests and to help us better understand how to serve you. This information may include your preferences about how to contact you or further develop a business or professional relationship with you as well as demographic data.
